Debt Collector Training

Compulsory Collector Training

The ARMS Global Group strongly believe the key to our excellent service is the quality of our processes, technology and support personnel. Therefore, compliance starts from the first day an agent enters our business. We provide compulsory training in (but not limited to):

ACCC-ASIC Debt Collection Guideline for Collectors and Creditors
The Uniform Consumer Credit Code
The Banking Code of Conduct
Australian Banking Association Code of Banking Practice
General Insurance Code of Practice
Basic and Advanced Credit Management
Basic Telephone Collections
Location of Missing Debtors
Cash Flow Management
The Privacy Act

The codes and guidelines on which these courses are based were designed to raise customer service standards and to protect the rights of all Australians. In practice, this defines certain responsibilities of the debt collectors when dealing with third party recoveries.

To find out more about how ARMS' collector training will assist in the collection of your debts, or to find out more about our training seminars and courses call us on 1800 007 886.